Customer Support

SanSan Technology attaches great importance to pre-sales and post-sales service.
For customer to better understand the machines, detailed technical documents will be supplied.
Our answer to customer’s question is practical without any overstating and cheating.

We can arrange customer to visit our clients and modify the functions of machine basing on customer’s specifi requirements.
We can offer training to customers to help them operate and maintain the machine before machine-dispatching.
We will be responsible for installation and commissioning after machine arrives at customer’s factory.

Our technician won’t leave until the operator can operate the machine skillfully and independently.
Quality warranty period is one year. Within quality warranty period, any damaged parts will be freely provided, including repair service.
We offer lifelong tracking service, exceed quality warranty time, moreover, we only charge the cost for spare parts and service.